6. Terms of Service

Terms of Service

Welcome to femmestep.shop.

These Terms of Service govern your use of the FemmeStep website and your purchase of products through our online store.

By visiting our website, browsing our products, or placing an order, you agree to these Terms of Service.

1. Online Store

FemmeStep operates an online retail store offering women’s footwear and related products.

We reserve the right to update our product selection, prices, website content, promotions, and availability from time to time.

2. Eligibility

By using our website, you confirm that you are legally permitted to enter into transactions under the laws applicable to you.

If you use our website on behalf of another person or organization, you confirm that you have authority to do so.

3. Product Information

We make reasonable efforts to present product descriptions, images, colors, features, sizing information, and other details accurately.

However, the appearance of colors may vary depending on your device, screen settings, lighting, and other factors.

Minor variations may also occur between production batches.

4. Pricing

Product prices are displayed on the website at the time of purchase.

We may change prices at any time before an order is placed.

The price charged for your purchase will normally be the price displayed during checkout when your order is submitted.

5. Orders

Submitting an order does not necessarily mean that the order has been finally accepted.

We reserve the right to refuse, limit, or cancel an order when reasonably necessary, including where:

• A product is unavailable
• Payment cannot be authorized
• Order information appears incorrect
• Pricing or product information contains an obvious error
• Fraudulent or unauthorized activity is reasonably suspected
• The order violates these Terms

If payment has already been collected for an order that we cancel, an appropriate refund will be issued.

6. Payment

Customers must provide accurate and authorized payment information when placing an order.

Available payment methods may be displayed during checkout and may vary by country or payment provider.

Payment transactions may be processed by third-party payment service providers.

7. Shipping

FemmeStep offers free worldwide shipping.

Our standard estimated delivery timeframe is approximately 7–10 days.

Delivery estimates are not absolute guarantees and may occasionally be affected by circumstances outside our reasonable control, including carrier delays, customs procedures, severe weather, public holidays, or incorrect delivery information.

Please see our Shipping Policy for additional information.

8. Returns and Refunds

Eligible purchases may be returned within 30 days of receipt under our Return & Refund Policy.

We offer free eligible returns and refunds subject to the conditions stated in that policy.

9. Accuracy of Customer Information

You agree to provide current, complete, and accurate information when placing an order.

This includes your:

• Name
• Shipping address
• Billing details
• Email address
• Telephone number where required

FemmeStep is not responsible for delays caused by incorrect or incomplete information supplied by the customer.

10. Website Use

You agree not to misuse the website or use it for unlawful purposes.

You must not intentionally:

• Interfere with the website's operation
• Attempt unauthorized access to systems
• Introduce malicious software
• Use the website for fraudulent transactions
• Copy or exploit website materials unlawfully
• Violate applicable laws or regulations

11. Intellectual Property

Unless otherwise stated, the FemmeStep website, branding, layout, written content, graphics, and other original materials are owned by or licensed to FemmeStep.

Such materials may not be reproduced or commercially exploited without authorization where protected by applicable law.

12. Third-Party Services

Our store may rely on third-party services including payment processors, shipping carriers, analytics providers, and e-commerce infrastructure providers.

Your interaction with those services may also be subject to the relevant third party's terms and policies.

13. Limitation of Liability

To the fullest extent permitted by applicable law, FemmeStep will not be liable for indirect, incidental, special, or consequential losses resulting from the use of our website or products.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by law.

14. Consumer Rights

Nothing in these Terms is intended to remove any mandatory consumer rights available to you under applicable law.

Where these Terms conflict with rights that legally cannot be waived, those mandatory rights will apply.

15. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our business, website, products, or applicable legal requirements.

The latest version will be made available on femmestep.shop.

16. Contact

Questions regarding these Terms may be sent to:

FemmeStep
1125 Willow Ave.
Louisville, KY 40204
United States

Email: support@femmestep.shop
Phone: (812) 698-2904