Contact Us
Contact FemmeStep
We are always happy to assist you.
Whether you have a question about a product, your order, shipping, returns, refunds, or general store information, please contact the FemmeStep customer support team.
Customer Support
Email:
support@femmestep.shop
Phone:
(812) 698-2904
Mailing Address:
FemmeStep
1125 Willow Ave.
Louisville, KY 40204
United States
When contacting us regarding an existing order, please include your order number and the email address used to place your order. This will help us locate your purchase and assist you more efficiently.
For return or refund requests, please contact us before sending your product back so our team can provide the appropriate return instructions.
We appreciate your business and look forward to assisting you.
Website: femmestep.shop
5. Return & Refund Policy
Return & Refund Policy
At FemmeStep, customer satisfaction is important to us. We want you to feel confident when shopping for footwear through our website.
We offer free returns and refunds on eligible products within 30 days in accordance with the conditions described below.
30-Day Return Period
You may request a return within 30 days of receiving your order.
To qualify for a return, the product should generally be:
- In its original condition
- Unworn other than reasonable fitting or inspection
- Free from damage caused after delivery
- Returned with original packaging where reasonably possible
- Accompanied by proof of purchase or the applicable order number
Please avoid wearing footwear outdoors if you are considering returning it.
Free Returns
FemmeStep offers free eligible returns within the 30-day return period.
Customers should contact our customer support team before returning an item. We will provide the applicable return instructions.
Please do not send products to an address without first contacting us, as this may delay the processing of your return.
How to Request a Return
To begin a return, contact:
Email: support@femmestep.shop
Please provide:
- Your full name
- Your order number
- The product you would like to return
- A brief explanation of your return request
- Photos where relevant, particularly for damaged or incorrect products
Our customer service team will review your request and provide the next steps.
Refunds
Once your eligible returned item has been received and reviewed, we will notify you regarding the status of your refund.
Approved refunds will be issued to the original payment method used for the purchase.
After a refund is issued, additional time may be required for your bank, card provider, or payment service to process and display the refund in your account.
These processing times are controlled by the financial institution and may vary.
Damaged, Defective, or Incorrect Products
Please inspect your order after delivery.
If you receive an item that is damaged, defective, or different from what you ordered, contact us as soon as reasonably possible at:
Please include your order number and clear photographs showing the issue.
We will review the situation and, where appropriate, provide a replacement, return, refund, or other suitable resolution.
Exchanges
If you would like a different size, style, or product, please contact our support team.
Depending on availability and the circumstances of your order, we may provide exchange instructions or recommend returning the original item and placing a new order.
Non-Returnable Items
Certain products may not qualify for return where required for health, hygiene, safety, or other legitimate reasons.
Products that have been significantly worn, altered, intentionally damaged, or used beyond reasonable inspection may also be ineligible for a refund.
This does not affect any rights that cannot legally be excluded under applicable consumer protection laws.
Order Cancellations
If you need to cancel or modify an order, contact us as quickly as possible.
We will make reasonable efforts to accommodate your request. However, once an order has entered processing or shipping, cancellation may no longer be possible.
Contact
For return and refund assistance:
FemmeStep
1125 Willow Ave.
Louisville, KY 40204
United States
Email: support@femmestep.shop
Phone: (812) 698-2904