Contact information
Contact Information
FemmeStep is committed to providing customers with clear and accessible contact information.
For questions about products, purchases, shipping, returns, refunds, or the operation of our website, customers may contact us using the information below.
Store Information
Store Name: FemmeStep
Website: femmestep.shop
Email:
support@femmestep.shop
Telephone:
(812) 698-2904
Mailing Address:
FemmeStep
1125 Willow Ave.
Louisville, KY 40204
United States
Established: 2022
Order Support
When contacting us regarding an order, please provide your order number whenever possible.
This allows our team to locate the relevant purchase and assist you more efficiently.
Returns and Refunds
For return or refund requests, please contact us at:
before sending a product back.
Our team will review your request and provide the applicable instructions in accordance with our Return & Refund Policy.
Shipping Support
For questions regarding delivery status, tracking, or a delayed shipment, please include:
- Order number
- Customer name
- Email used during checkout
- A brief description of the issue
Product Questions
If you need additional information about a product before purchasing, please contact us and identify the product you are interested in.
We will make reasonable efforts to provide useful product information.
Business Correspondence
Business-related correspondence may be sent to:
FemmeStep
1125 Willow Ave.
Louisville, KY 40204
United States
For faster communication regarding customer service matters, email is generally recommended.