Refund policy
Return & Refund Policy
At FemmeStep, customer satisfaction is important to us. We want you to feel confident when shopping for footwear through our website.
We offer free returns and refunds on eligible products within 30 days in accordance with the conditions described below.
30-Day Return Period
You may request a return within 30 days of receiving your order.
To qualify for a return, the product should generally be:
- In its original condition
- Unworn other than reasonable fitting or inspection
- Free from damage caused after delivery
- Returned with original packaging where reasonably possible
- Accompanied by proof of purchase or the applicable order number
Please avoid wearing footwear outdoors if you are considering returning it.
Free Returns
FemmeStep offers free eligible returns within the 30-day return period.
Customers should contact our customer support team before returning an item. We will provide the applicable return instructions.
Please do not send products to an address without first contacting us, as this may delay the processing of your return.
How to Request a Return
To begin a return, contact:
Email: support@femmestep.shop
Please provide:
- Your full name
- Your order number
- The product you would like to return
- A brief explanation of your return request
- Photos where relevant, particularly for damaged or incorrect products
Our customer service team will review your request and provide the next steps.
Refunds
Once your eligible returned item has been received and reviewed, we will notify you regarding the status of your refund.
Approved refunds will be issued to the original payment method used for the purchase.
After a refund is issued, additional time may be required for your bank, card provider, or payment service to process and display the refund in your account.
These processing times are controlled by the financial institution and may vary.
Damaged, Defective, or Incorrect Products
Please inspect your order after delivery.
If you receive an item that is damaged, defective, or different from what you ordered, contact us as soon as reasonably possible at:
Please include your order number and clear photographs showing the issue.
We will review the situation and, where appropriate, provide a replacement, return, refund, or other suitable resolution.
Exchanges
If you would like a different size, style, or product, please contact our support team.
Depending on availability and the circumstances of your order, we may provide exchange instructions or recommend returning the original item and placing a new order.
Non-Returnable Items
Certain products may not qualify for return where required for health, hygiene, safety, or other legitimate reasons.
Products that have been significantly worn, altered, intentionally damaged, or used beyond reasonable inspection may also be ineligible for a refund.
This does not affect any rights that cannot legally be excluded under applicable consumer protection laws.
Order Cancellations
If you need to cancel or modify an order, contact us as quickly as possible.
We will make reasonable efforts to accommodate your request. However, once an order has entered processing or shipping, cancellation may no longer be possible.
Contact
For return and refund assistance:
FemmeStep
1125 Willow Ave.
Louisville, KY 40204
United States
Email: support@femmestep.shop
Phone: (812) 698-2904
6. Terms of Service
Terms of Service
Welcome to femmestep.shop.
These Terms of Service govern your use of the FemmeStep website and your purchase of products through our online store.
By visiting our website, browsing our products, or placing an order, you agree to these Terms of Service.
1. Online Store
FemmeStep operates an online retail store offering women’s footwear and related products.
We reserve the right to update our product selection, prices, website content, promotions, and availability from time to time.
2. Eligibility
By using our website, you confirm that you are legally permitted to enter into transactions under the laws applicable to you.
If you use our website on behalf of another person or organization, you confirm that you have authority to do so.
3. Product Information
We make reasonable efforts to present product descriptions, images, colors, features, sizing information, and other details accurately.
However, the appearance of colors may vary depending on your device, screen settings, lighting, and other factors.
Minor variations may also occur between production batches.
4. Pricing
Product prices are displayed on the website at the time of purchase.
We may change prices at any time before an order is placed.
The price charged for your purchase will normally be the price displayed during checkout when your order is submitted.
5. Orders
Submitting an order does not necessarily mean that the order has been finally accepted.
We reserve the right to refuse, limit, or cancel an order when reasonably necessary, including where:
- A product is unavailable
- Payment cannot be authorized
- Order information appears incorrect
- Pricing or product information contains an obvious error
- Fraudulent or unauthorized activity is reasonably suspected
- The order violates these Terms
If payment has already been collected for an order that we cancel, an appropriate refund will be issued.
6. Payment
Customers must provide accurate and authorized payment information when placing an order.
Available payment methods may be displayed during checkout and may vary by country or payment provider.
Payment transactions may be processed by third-party payment service providers.
7. Shipping
FemmeStep offers free worldwide shipping.
Our standard estimated delivery timeframe is approximately 7–10 days.
Delivery estimates are not absolute guarantees and may occasionally be affected by circumstances outside our reasonable control, including carrier delays, customs procedures, severe weather, public holidays, or incorrect delivery information.
Please see our Shipping Policy for additional information.
8. Returns and Refunds
Eligible purchases may be returned within 30 days of receipt under our Return & Refund Policy.
We offer free eligible returns and refunds subject to the conditions stated in that policy.
9. Accuracy of Customer Information
You agree to provide current, complete, and accurate information when placing an order.
This includes your:
- Name
- Shipping address
- Billing details
- Email address
- Telephone number where required
FemmeStep is not responsible for delays caused by incorrect or incomplete information supplied by the customer.
10. Website Use
You agree not to misuse the website or use it for unlawful purposes.
You must not intentionally:
- Interfere with the website's operation
- Attempt unauthorized access to systems
- Introduce malicious software
- Use the website for fraudulent transactions
- Copy or exploit website materials unlawfully
- Violate applicable laws or regulations
11. Intellectual Property
Unless otherwise stated, the FemmeStep website, branding, layout, written content, graphics, and other original materials are owned by or licensed to FemmeStep.
Such materials may not be reproduced or commercially exploited without authorization where protected by applicable law.
12. Third-Party Services
Our store may rely on third-party services including payment processors, shipping carriers, analytics providers, and e-commerce infrastructure providers.
Your interaction with those services may also be subject to the relevant third party's terms and policies.
13. Limitation of Liability
To the fullest extent permitted by applicable law, FemmeStep will not be liable for indirect, incidental, special, or consequential losses resulting from the use of our website or products.
Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by law.
14. Consumer Rights
Nothing in these Terms is intended to remove any mandatory consumer rights available to you under applicable law.
Where these Terms conflict with rights that legally cannot be waived, those mandatory rights will apply.
15. Changes to These Terms
We may update these Terms of Service from time to time to reflect changes to our business, website, products, or applicable legal requirements.
The latest version will be made available on femmestep.shop.
16. Contact
Questions regarding these Terms may be sent to:
FemmeStep
1125 Willow Ave.
Louisville, KY 40204
United States
Email: support@femmestep.shop
Phone: (812) 698-2904