Shipping policy
Shipping Policy
Thank you for shopping with FemmeStep.
We aim to provide a simple and transparent shipping experience for customers around the world.
Free Worldwide Shipping
FemmeStep provides free worldwide shipping on eligible orders placed through femmestep.shop.
There is no standard shipping charge for eligible destinations.
Estimated Delivery Time
Our standard estimated delivery timeframe is:
7–10 days
Delivery time begins according to the applicable fulfillment and shipping process for your order.
Actual delivery times may occasionally vary depending on your destination, local carrier operations, customs processing, public holidays, severe weather, or other circumstances outside our reasonable control.
Order Confirmation
After successfully placing an order, customers will normally receive an order confirmation using the contact information provided during checkout.
Please review your order details carefully.
If you notice an error in your shipping information, contact us as soon as possible at:
Shipping Address
Customers are responsible for providing a complete and accurate shipping address.
Please include all necessary information, such as:
- Full recipient name
- Street address
- Apartment or unit number where applicable
- City
- State, province, or region
- Postal or ZIP code
- Country
- Valid contact information
Incorrect or incomplete address information may cause delays or failed delivery.
Tracking
Where tracking information is available, it may be provided after the order has been prepared for shipment.
Tracking information may take some time to become active after a shipment is registered with the carrier.
International Orders
We ship to customers worldwide.
International shipments may be subject to customs procedures, inspections, or local import requirements depending on the destination country.
Such procedures can occasionally affect delivery times.
Customers are responsible for complying with applicable laws and import requirements in their country.
Delivery Delays
While our estimated delivery timeframe is 7–10 days, occasional delays may occur due to circumstances outside FemmeStep's reasonable control.
Examples may include:
- Customs processing
- Carrier disruptions
- Severe weather
- Public holidays
- Transportation interruptions
- High seasonal shipping volumes
- Incorrect delivery information
If your order appears significantly delayed, please contact our customer support team.
Lost or Missing Packages
If your tracking information indicates an unexpected issue or your package has not arrived within a reasonable period after the estimated delivery window, contact us at:
Please include your order number so we can investigate the shipment.
Damaged Packages
If your order arrives damaged, please photograph the package and product and contact our support team.
We will review the situation and provide an appropriate solution in accordance with our Return & Refund Policy.
Contact Us
For shipping assistance:
FemmeStep
1125 Willow Ave.
Louisville, KY 40204
United States
Email: support@femmestep.shop
Phone: (812) 698-2904